CustomQuick is our expedited custom/bespoke program with extremely attractive pricing.  Choose up to 16 colors from our curated palette of 214, and rug sizes up to 9' wide and 300' long. The rugs are hand-tufted from 100% 2-ply New Zealand wool, created by master weavers in India. We are partners with GoodWeave, an international organization that ensures that our mills do not use child labor or other exploitative practices, and which uses the fees we pay them to improve the lives of the workers and their families.

A 9'x7'6"CustomQuick rug for a Summer House.

Have questions?

Bespoke? Custom? What's the difference?

Here's what we mean: Custom means starting with one of our designs, and adjusting the size, colors, and some design elements. Bespoke means that we design the rug from scratch to match your decor, your preferences, and your idea of  a perfect rug.  Whichever you choose, Catherine will work with you to create the rug you want -- and the cost is included in the package!

How can we possibly get the colors right? No two screens look exactly the same.

We can talk about colors by referring to easily available color charts such as you can get at your local paint store. We can suggest which of our colors come closest to colors you choose from those charts, or you can pick colors from our curated collection and we can tell you which colors on your chart are good matches. Whatever we do, you'll end up with a sample showing the exact colors that the mill will use, and the complete rug won't go into production until you approve the colors (and design).

How does this work?

There are five simple steps. The first, really the most important, is free!

  1. Design. You'll have a free design consultation. This is not just a 20 minute sales pitch -- the end result is a complete design sketch, with agreement on the style, design elements and colors.

  2. Sample. Starting from that design we'll prepare a specification (called a "rendering" or a "CAD" in the industry) and have a sample produced. The 1'x1' sample shows the colors and is a small piece of the actual rug, at full scale. The sample takes about two weeks to produce; it is shipped to us, so that we can check it for correctness and quality, and then we'll ship it to you for approval. Note that we'll ask for a small payment to cover the production and shipping of the sample before we begin this step.

  3. Approval. Here's where you give us the go-ahead to produce the rug. Naturally, if there are problems with the sample we'll correct them before expecting approval.

  4. Production. Once you've approved the sample, we'll need you to pay for the rug. We'll send any revisions to the mill and tell them to go ahead and produce your rug. In the CustomQuick program production  takes an incredibly short 40 days.

  5. Delivery. The mill will ship the finished rug to us for examination, and then we'll ship it to you. Congratulations on your new rug!

But there have to be hidden surprise charges, don't there? What's the catch?

No catch, and no hidden charges -- this is the only small print!. Obviously you have to be satisfied with the colors we choose together, but you'll be as certain as possible before putting down a nickel, and 100% sure after you receive the sample. On our side, it is possible that you'll want a design that is far more complicated than we can develop within this program, but we'll also know that before you put down any money. If you look at the sample and decide you want something different we'll have to change for a second sample.   The hardest thing to control is shipping – which can be affected by weather, pandemics and similar unpredictable events. Shipping from the mill is by air, so it won't be affected by ships blocking the Suez Canal. 

OK: one catch. We'd really appreciate (but don't require)  a picture of the rug when it's in place -- if you're nearby we'll be happy to come out and take the picture, but otherwise a photo from your phone would be nice to have.

A 2'x3' Kitchen rug; wool poms have been placed on the image to verify that the colors are correct.

Get Started

Take a look at some of our designs (the collection is growing all the time). Remember that if none of these meets your needs we'll work with you to design one that does, at no extra cost!

Review our color palette. You can use any 16 of these, and we'll help you match to colors in your home or publicly available color samples.

For an overview of how custom rugs are made see the articles under Custom Rugs

Get in touch. Call 857.320.5366, write to Catherine{at-sign}, or use this convenient form.

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