Shipping and Returns
Our custom rugs are made especially for you and are one of a kind. We undergo a multi-step process where we ask you to approve the initial design, the specification which is sent to the mill, and then a sample. Sales are final; there are no returns or exchanges
In these difficult post-pandemic times, shipping times and costs are unusually variable; however, you will know the shipping cost before you approve the manufacture of the rug. Most rugs are shipped by air, and take only a few days. Some very large rugs (typically those more than 12' in the shortest dimension) must be crated before shipping, something you will know about at the very start of the design process. While the manufacturing and shipping cost will be known when the rug is sent for weaving. Very large rugs might require shipping by sea; the delivery time for shipping by sea may be hard to predict.